English Version – Cancellation Policy & Terms of Use

❗ Booking Cancellation Policy

• Cancellation more than 48 hours in advance
  
  ➤ Full refund will be issued.
   

• Cancellation between 24–48 hours in advance
  
  ➤ A credit voucher of full value will be issued immediately for use in the next booking.
  
  ➤ The credit is valid for 90 days from the date of issue.
  
  We understand that plans may change. That’s why we issue a credit voucher right away to make sure your payment is not wasted.
   

• Cancellation less than 24 hours in advance
  
  ➤ Refunds and credits are not available in this case.
   

 

📌 Force Majeure Cases

In the event of unexpected situations such as:

• Illness
   

• Accident
   

• Flight cancellation
   

Please attach supporting documents (e.g., medical certificate, airline documentation).

If approved, refunds will be processed within 15–20 business days.

 

🧾 Credit Voucher Usage Terms

• Credit voucher can be used one time only, within 90 days from the issue date.
   

• Credit is non-transferable and cannot be exchanged for cash.
   

• Voucher is issued instantly after cancellation form is submitted and can be used immediately.
   

• Our admin will verify the payment proof afterwards.
  
  If found invalid, we reserve the right to cancel the voucher without prior notice.
   

 

⚖️ Legal Terms & Enforcement

We strictly enforce the law in the event of:

• Fake or malicious bookings intended to damage the system
   

• Submitting forged or false payment documents to gain discount vouchers
   

• Using a voucher without authorization or if you are not the rightful owner
   

If such actions are detected, we reserve the right to:

• Cancel the booking and the discount voucher immediately without notice
   

• Pursue legal action under the Computer Crime Act and the Criminal Code
  
  → For offenses including fraud using false data and forging electronic documents
   

These actions are serious violations. We will pursue legal action to the fullest extent to protect the rights of honest customers.